Camp Gladiator
Camp Gladiator Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Camp Gladiator has 1.5 star rating based on 85 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Camp Gladiator to a friend or colleague.
- Rating Distribution
Pros: Very nice trainers, Workouts, Workouts and the comradarie.
Cons: Lack of good customer support, Rude staff on the phone, Billing.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Camp Gladiator has 1.5 star rating based on 85 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Camp Gladiator to a friend or colleague.
- Rating Distribution
Pros: Very nice trainers, Workouts, Workouts and the comradarie.
Cons: Lack of good customer support, Rude staff on the phone, Billing.Recent recommendations regarding this business are as follows: "DO NOT JOIN VIA A CONTRACT", "About whay", "CG Provides a great virtual option!", "Be more available to talk to customers when they need problems, resolved, and help them when they are asking for help.", "I would recommend CG. The program has helped me to improve my fitness goals".
Most users ask Camp Gladiator for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Camp Gladiator Reviews
"Please close my account. I have served my 24 months as agreed and I will Never sign up with your company again."
I hurt my back a while ago and I called customer service and the lady was so rude to me. I have just paid my dues for 24 months and I want to close it out NOW...
Abilene, Texas
Charged my card without my consent
I have contacted y'all several times and it's becoming obvious to me that this is a scam company. Stay away from this company!!! You're still taking money from me so I don't believe you'll need proof if purchase...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Dishonest and Misleading Company with no Customer Service
Company fixed the issue and I have been provided with apology. BBB review and they then allowed an exception to their policy and cancelled my account
I was pretty consistent with MWF at 5am - that timeslot and frequency was one of the reasons i was convinced to give CG a try. This worked out really well until my trainer gave his notice - I was very sad to see him leave, but was willing to give the next trainer an opportunity, and for a while it worked out.
In April 2023 Joe informed us that he was no longer going to hold Wednesday morning camps. This was unofficial as your app continued to reflect Wednesday 5am workouts. I sincerely hope no one who was not a regular attempted to go to one of those camps.
Regardless, this was frustrating, but not a deal breaker. For reference, the Wednesday camps did resume in September (but that was 5months without them)
In September you raised our rates. This was extremely frustrating and disappointing as i had previously made a 2yr commitment with a price lock - when i called to inquire i was told that the trainers got together and decided they needed more money and so rates were raised. In addition, it was in the terms and conditions that you were allowed to do this.
I don't doubt for a second that you have good lawyers and this was covered, but what was represented and sold to me was a 2yr commitment with a guaranteed rate and that simply was not the case. I felt lied to and this really started to sour my perception of CG and how you treated your members.
On November 12th (a Sunday) my trainer texted the regular group to ask who was coming. One person responded positively to say they were coming. I did not positively affirm that i was coming on Monday am, but i did not say that i was not.
Keep in mind, we pay for him to show up. I showed up at 5am on Monday am and he did not. When I texted him the response was "Crap! Sorry man i didn't think you'd come, everyone else said they're not showing up".
This was really the last straw for me and this is when i called to request to cancel and was told that was not possible due to the fact that i still had time left on my 2yr commitment, however, I was offered to either reduce to Virtual (i did not join CG for virtual - in fact it wasn't even an option when i joined) or re-commit for 2yrs to lower my price. Comical, in my opinion, to offer me a 2yr commitment to lower my price when one of my main complaints was that i had previously done just that and the price was not locked as you arbitrarily raised the rates. I did escalate to your escalation team at this time to try and find a way to cancel.
And now the latest issue - my trainers last day with CG was last Friday (1/26). I reached out on Monday and was told that CG was not informed of him quitting.
In subsequent exchanges i was told that because another location was within 10miles of my location i was not eligible to cancel. This is beyond frustrating to me - the other location only offers 5am within 10miles on T/TH - not MWF. Not only that, the other location is 9.8miles away.
So your policy is forcing me to remain a member because of 0.2miles. I asked for this to be escalated to speak with someone and was told tonight via email that i have already escalated and am not allowed to do that again and that the issue was closed and i could not cancel.
- Workouts - when available
- Membership
Preferred solution: Cancel my membership
User's recommendation: DO NOT JOIN VIA A CONTRACT
Houston, Texas
I was told by camp gladiator that my issue had been resolved
I sent a doctors excuse saying I cant workout and camp gladiator was suppose to cancel my membership and they havent. Got a call from an collection agency today and said my membership has not been canceled
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Membership Refund
I have attempted to explain my situation on 3 separate occasions on your chatline, and I am now asked to join a Just Answer website at $55/month to get a question answered. My coach, Emily Claire, quit at the end of August, and there was not another replacement coach to instruct in the same location.
I would have had to drive over 30 minutes to a location that was nowhere near my home at a time that would not work with my schedule. In addition, I allowed all the Charlotte Coaches to use my Boardroom for two meetings and waived the $400 rental fee.
If I cannot get my refund, I will invoice CG $400 for the Rental Fee.
John H. Vieregg
- Customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I don’t know
I need to talk to someone
Nothing happens y is it a problem to talk to someone about my account
This is redicules
Preferred solution: To talk to someone
User's recommendation: About whay
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I my account was cut off due to dr note and y'all are still billing me
I sent about the note from my doctor back on May 10. I emailed it and the guy said that he was going to cut off my camp gladiator account and I wont be charged anymore due to it was a medical reason why I could not work out so trying to get this resolved.
Im still seeing that it is coming out of my account for the last five months and it shouldve been really need you to resolve this.
Please contact me at 817-240-****. Thank you and I gladly whatever appreciate that.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
I am never able to get a hold of anyone to help me with my problem
My complaint is I signed up for recommit and did not get the discounted price or the free T-shirt. Plus I have had difficulty getting a hold of anyone to fix this problem. And I was sick in the hospital and unable to work out for over a month and a half, and tried to contact someone about this problem and no one has been able to help me, so my problem is communication and problem-solving for this company
User's recommendation: Be more available to talk to customers when they need problems, resolved, and help them when they are asking for help.
Dallas, Texas
Membership rate change with no notification or consent
Membership rate change with no notification or consent. Called to discuss the change and customer service was really bad. They need to do a better job in communicating with their customer and value their customers as well instead of just being so bad with customers making inquiries and trying to understand the change.
Altamonte Springs, Florida
Cancel membersgip
I just wasn't using the app I have changed to other options. This is a great option for working out in a team environment but at your own home.
The instructors actually get to know virtual members as much as possible and really interact, including making suggestions when I was doing a squat wrong - letting my knees fall in. I have no complaints - I am not upset - I didn't even know I had gotten on this particular website to cancel the membership; I was just looking for a way to communicate and didn't have their number. When I cancelled, they wished me well . .
. great company!
User's recommendation: CG Provides a great virtual option!
Can not get in touch with a human to talk to about my membership.
Need to talk to a human about my membership and update payment. I feel trapped in Camp Gladiator.
Im no longer able to continue that style of workout. I need to resolve this issue.
Thank you
- You get a workout
- Not my style of workout
Preferred solution: Cancel membership
Chesapeake, Virginia
Please close my account. I have served my 24 months as agreed and I will Never sign up with your company again.
I hurt my back a while ago and I called customer service and the lady was so rude to me. I have just paid my dues for 24 months and I want to close it out NOW please
San Antonio, Texas
Subscriber
I am writing you because I recently had another charge on my account. I spoke with someone in September who is shortening that my account will be closed.
There will be no other charges. So I will be so kind as to get back with me to help me figure this out or do whatever it takes to get the account closed. I would appreciate it. My number is 210-744-****.
Thanks very kindly. Clint Williams
User's recommendation: I would recommend CG. The program has helped me to improve my fitness goals
Make it impossible to cancel membership
They want you to cancel through a chat, the chat redirects you to something else making it super difficult to cancel
Preferred solution: Full refund
User's recommendation: Save yourself $100 a month. They are crazy.
I was charged $59 this month and I cancelled back in June
I was charged $59.00 this month and I cancelled in June. I would like a refund band permanently cancel my membership
Thank you,
Yvonne Redmon
Preferred solution: Full refund
I can not get anyone on the phone or a voice message
Oh, Im trying to do is reach someone to put my membership on hold due to illness. Ive been working on this for over 40 minutes.
Cannot get anyone on the phone leave a voicemail and or find it online. Not great customer service.
Preferred solution: Membership on hold
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This company USED to be good until they update their app. NOTHING works right now. They have NO email you use, and your are literally in the que for 40 people ahead of you when you try the chat.
This company USED to be good until they updated their app. NOTHING works right now and it has been months.
They have NO email you can use, and you are literally in the Que for 40 people ahead of you when you try the chat.
- Can't see your total checkins anymore.
they say they are keeping track but can't tell you your total. SMH
- No more points to redeem in the store THAT JUST GOT BACK ONLINE
- Can't mark your favorite trainers anymore
- Good workouts
- Awful customer service
- App is awful
Preferred solution: Price reduction
User's recommendation: Go somewhere else that values you as a customer and will follow through with what they say.
About
Camp Gladiator is a fitness program. It was launched in 2008. The Camp Gladiator company is headquartered in Austin, Texas, United States. Camp Gladiator is a 4 week fitness camp for both men and women of all ages and fitness levels. There are several program plans. They include the following: Award-Winning Outdoor Group Fitness, Revolutionary Indoor Group Fitness, and Nationwide Fitness Event. The program got a number of awards including Top 5000 Fastest Growing Company as well as Best Outdoor Fitness Camp. The mission of the company is "to positively impact the physical fitness and ultimately the lives of as many people as possible".
Camp Gladiator is ranked 199 out of 1509 in Sport category
USA
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